Designer + Engineer + Futurist

UX Design Systems Architect specializing in complex enterprise applications, information architecture, and human-centered design for federal and civic technology.

Selected Work

Figma mockups of the USDA Claribel chatbot interface
Product Design

USDA Claribel — GenAI Chatbot

Designed the conversational UI for USDA's internal GenAI chatbot in Figma. Defined onboarding flows, help patterns, citation display, feedback mechanisms, and error states for field agents and customer service representatives.

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Service ecosystem visualization from NSF customer experience research
CX Research

NSF — Customer Experience Transformation

Conducted 40+ stakeholder interviews and mapped a complex service ecosystem across 12 stages and 11 systems. Transformed raw research into actionable layers — typologies, journey maps, service models, and scorecards — enabling leadership to prioritize a transformation roadmap.

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About

I am a UX Design Systems Architect with 6+ years of experience across federal agencies including USDA, NSF, and SSA. My work bridges UX strategy, design systems implementation, and organizational change.

I come from an engineering background — B.S. in Materials Science & Engineering from Virginia Tech — which gives me a systems-level perspective on design problems. I'm a designer who works in code, not a developer who designs.

I help organizations build consistent, accessible, and scalable design languages that serve the people actually building with them.